Employee Engagement; Share this. With employees often taking the role of caregiver, teacher and parent, all while working - … Family, hobbies and stressors are overlapping in unexpected ways. Employee engagement is a proven leading indicator of productivity. … When I am more mindful, more aware, more thankful, everybody’s more engaged, focused, and productive.”. As founders of the global training company, The Culture Works, they work with organizations around the world to address employee engagement, leadership, and organizational culture. Employee Engagement Strategies I’m needed. But this is not a zero-sum issue. 5 Ways to Keep Your Employees Happy During a Crisis 1. As we look ahead, the world of recruitment will likely be very different post-crisis as impacted employers across the entire country will be challenged to recall and re-establish their workforces. Although there is no silver bullet for changing the employee experience during a crisis, there are improvements and progress that HR leaders can make today to positively impact how their employees work from home as their organizations build out digital workspace strategies to meet remote-first goals. But in the midst of a global crisis, concerns around environmental and ethical practices, plus reignited discussion around racial injustice, new drivers have emerged – and soared straight to the top of what influences employee engagement. This has meant temporarily having to close their doors and/or scaling back their workforces through lay-offs and in many cases terminations. Learn More About Talent Management During the COVID-19 Crisis In an environment where information is withheld or not communicated properly, rumors take the place of facts. Copyright © 2021. go2 Tourism HR Society. In his weekly business plan review, each member of Mulally’s team was expected to present a colour-coded update of progress toward meeting key goals. … Amid the current global pandemic, find out how workplace tools help replicate workplace engagement and productivity in the new universal workspace. Employee distrust can grow during a crisis and can be the result of misunderstanding the intentions of others—especially leaders. People are feeling ‘Wow. Turning a crisis into an opportunity to boost employee engagement. How do you innovate during the COVID-19 pandemic? Managing Virtual Employee Engagement During Crisis. Projects that were on track were green, yellow indicated the initiative had issues, and red signaled a program was behind schedule. The role of employees in seeing a brand through the tough times is invaluable. Celebrations for each step forward show the team that it’s expected to make progress. Our Employee Engagement Specialist Axel Schiphof answers both of these questions. Tips to Motivate Your Employees during a Lockdown Engagement through Virtual Contests and Activities. Given this major change in working conditions, leaders need to incorporate innovative approaches to keep employee engagement and productivity high. As it turns out, most companies did a solid job of addressing their employees’ basic needs of safety, stability, and security during the first phase of the COVID-19 crisis. Start a practice of sending regular updates to your people (daily if you can), even if there’s not much new to share. How do we increase employee engagement during the current COVID-19 health crisis? Studies also show that the longer people are off work, the less likely they are to return in any capacity. Let’s think back to why employee engagement became such a hot topic in the first place… Evidence continues to suggest that employee engagement has a significant positive effect on organizational commitment ; Engaged employees are likely to go beyond their expected amount of … Bringing employees together through contests and activities conducted virtually is the easiest way to keep them on their toes. Vancouver, BC V6C 1E1, Tel: 604-633-9787 Look for small wins. What to do as an employer to maintain an engaged workforce? You may have to call in experts, but... 3. 1 day ago, @MarnieMcB Marnie, we are so sorry to hear this sad news. I had an opportunity to observe an organization go through a loss of business in one of the verticals. Say thank you. To help reassure employees that they are valued members of a strong organization that will get through the crisis, it’s advisable to run a variety of challenges that incentivize participation. You’ll need to continue to assess employee engagement data in subsequent installments throughout the duration of the crisis. Employee Engagement Specialist Axel Schiphof answers in a webinar. Employee feedback is always important but it is even more important in times of uncertainty and crisis. Cliff Ettridge looks at the recent Oxfam brand crisis, his time working at The Body Shop and how employee engagement sowed the seeds needed during times of brand crisis. When former CEO Alan Mulally took over Ford Motor Company in 2006, his company was expected to lose $17 billion. All Rights Reserved. However, those needs are evolving, calling for a more sophisticated approach as organizations enter the next phase. And while employee engagement is … 4. In fact, 90 percent of workers say they are more likely to stay at an employer that takes and acts on feedback. Striking a balance between pushing performance and maintaining morale will … To fully support employees, it’s key for managers to consider life outside of work. The 2018 Trends in Global Employee Engagement Report by Aon showed a four-point rise from the previous year, with 63 per cent of Malaysians said to be engaged in their work, up from 59 per cent in 2017. But step one is determining where exactly things are receding, acknowledging why it happened, and establishing a plan for how morale and productivity will be restored. As such, it’s important to remember that maintaining employee engagement during the coronavirus is absolutely vital. Conversations surrounding the future of work have been happening for a while. The existing literature on employee commitment, employee engagement and employee crisis management capability building is discussed to develop a model and the model is validated using a case study of Taj Hotel Mumbai employee initiatives during the terrorist attack on the hotel. I've been working in the employee engagement field for 24 years now and I still find that one of the most interesting moments arrives when calamities occur, whether natural … 2 days ago, Copyright © 2021 Speakers' SpotlightAll Rights Reserved.Privacy Policy | Contact, Jordan Axani: Working Remote but Feeling Connected During the Pandemic, Leadership Expert Simon Sinek On How to Build Stronger Teams Amid Coronavirus Crisis, Lital Marom: The Roadmap for Resilience and Success in a Crisis, Open Dialogue on Race, Equality, Justice, and Hope, Everyday Resiliency with Dr. Robyne Hanley-Dafoe, How to Communicate More Effectively While Working Remotely. 7 Ways to Increase Employee Engagement During the Health Crisis Thankfully, there is a lot you can do to help your people move up from the first two levels in Maslow's hierarchy. 7 Ways to Increase Employee Engagement During the Health Crisis. It is therefore necessary to find a path, a ridgeline between protective care and challenging growth . How to engage employees during unstable times is not an easy feat. Ridge also instructed his managers on how to lead with gratitude by showing them the benefits of regularly expressing sincere appreciation to their team, helping keep morale high and his people focused on the right behaviours. During a crisis, when external factors impact your employees, these factors may jump around in importance. Employee engagement is basically that your employees are happy to work for you. The world has an employee engagement crisis, with serious and potentially lasting repercussions for the global economy. Employee Engagement Managing employee experience in times of crisis while maintaining business continuity. It speaks volumes of employee engagement in. Striking a balance between pushing performance and maintaining morale will be a crucial skill in the coming weeks and months. ... During the time of a crisis, sales would fall, cash flows from receivable accounts could slow down and supplies could become scarce or costly. Employees will remember for a long time how they were treated during a crisis. Keep working with each person on goals aligned with their personal motivators to help them stretch. The news traveled to their employees at the Indian office and they started anticipating impact on t… Employee engagement levels may have actually improved during the COVID-19 pandemic. Most of these are tremendously important for the ultimate employee experience, especially during a crisis. Twitter. When employees aren’t sure what’s happening around them, it’s easy to become suspicious. It’s in the worst of times that great leaders are made. Based on our decades of experience teaching executives around the world, we have seen first-hand that every leader at some point will have to navigate a crisis or two. Keep employees involved.. People just want to help, especially in tough times. From employee engagement to employee advocacy Last but definitely not least, an engaged employee is happy to spread the positive word about your organization and this is of big value for you. An engagement strategy is essential during a recession. I've been working in the employee engagement field for 24 years now and I still find that one of the most interesting moments arrives when calamities occur, whether natural or human-made. 3. And be more open with your team about what you are up to in your meetings and other activities. Read later. Organizational change can be a daunting challenge for people leaders who are also experiencing personal change. Encourage employees to reach out and remain in contact with you and their fellow colleagues. Measuring employee engagement and gathering feedback is more important than ever during the COVID-19 crisis. As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. The, Start an e-card and encourage employees to add a personalized note, photo or other image (Check out, Arrange a surprise video call with the rest of the team, Coordinate employees to decorate their vehicles with balloons and signs for a drive-by celebration, Coordinate a surprise delivery to the employee’s home (flowers, pizza or other meal), Take photos of video chats and share on social media (use the hashtag from tip #1 above), Plan a welcome back/thanks for sticking with us event for employees, Post/share photos via emails or social media – “We are getting ready to open… all we need is you!” (Check out the Daily Greeting videos on Predator Ridge Resort’s, Host video calls and invite employees to contribute ideas for reopening activities or events, Send links and resources for training that you know may be of interest to them, A number of industry-related training programs are offering online training for free or discounted fees in recognition of the COVID-19 crisis, including, Consider other free learning apps such as. The research suggests than more than … Bupa closely tracks global employee engagement with Glint during COVID-19 crisis. Focus on employee engagement.. Keep your door open--literally and figuratively--so employees who want to talk about... 2. Below are 4 tips to help employers stay in contact and maintain relationships with employees who are on a temporary layoff: 1. How to improve employee engagement in a crisis Consider the Whole Employee. The 2018 Trends in Global Employee Engagement Report by Aon showed a four-point rise from the previous year, with 63 per cent of Malaysians said to be engaged in their work, up from 59 per cent in 2017. But, motivators like compensation and benefits are only short term, and real dividends will be paid by focusing on long-term motivators like professional growth or peer connections. Published ... Email. While employee engagement might not be on the forefront of your mind during this crisis, productivity and employee retention should be. Adrian Gostick and Chester Elton are the New York Times bestselling authors of Leading with Gratitude, The Carrot Principle, and All In. Offer online training opportunities. What to keep in mind when disaster strikes. By withholding our gratitude in tough times, we end up shooting ourselves in the foot, said Mark Tercek, president and CEO of The Nature Conservancy. He put in place a policy of “no lying, no faking, no hiding conversations.” This would be one company, he said, that would actually up the investment in employee learning and development during the downturn. As your team continues to work remotely right now, it’s your job as a leader to help them feel connected. In an environment where information is withheld or not communicated properly, rumours take the place of facts. Organizations have to work overtime to bridge the gaps in the cash flow to fund their internal operations such as salaries, rentals, utility bills, vendors and other payables. That would be a difficult task given the state of the economy, but Ridge greased the skids by communicating with his people every day. Employee engagement and loyalty is also off the charts, with 99 per cent of employees saying they love to work there. 5. Employee distrust can grow during a crisis and can be the result of misunderstanding the intentions of others — especially leaders. To help managers maintain employee performance and engagement, Gartner Inc. has identified six initiatives HR can implement. Employee engagement during disasters and moments of national crisis. During a global crisis, employee wellness can suffer in several different ways – whether it’s physical, mental, emotional, or a combination of all three. Employee engagement during a crisis How Athene Communications can help. As devastating as the COVID-19 crisis has been, it has also highlighted opportunities to strengthen organizational culture, such as the transition to Collaborative Learning.. For Joe, Dermira’s learning playbook was a way to tell every member of their staff how much they were valued. During times of crisis, it is critical for organizations to gather employee feedback and take action so employees feel heard and supported by their manager and organization. Generate excitement around the return of employees and invite them to participate and contribute ideas to help rebuild the business. And the success has kept rolling. Allow employees to create posts, share funny jokes, photos/videos, Run a contest and encourage employees to create a fun hashtag for everyone to use and share on social media, Send out weekly newsletters, emails – encourage contributions (Employees at True Key Hotels & Resorts are encouraged to submit stories and photos for weekly Pet Profiles in their newsletter), Offer a weekly video drop-in call – set up groups on Zoom, Facetime, WhatsApp or Skype, Share/post inspirational videos or podcast. When employees aren’t sure what’s happening around them, it’s easy to become suspicious. Facebook. 2. —Rahm Emanuel . Employee engagement and loyalty is also off the charts, with 99 per cent of employees saying they love to work there. On the contrary, in times of challenge, keeping people motivated and optimistic is more vital than ever. By Gary Flood August 4, 2020. Email: Contact Us. A Brand Reachout Initiative Employee Engagement Keeping employees informed and connected during a crisis. And employee engagement is the most powerful driver of productivity and retention. Linked In . In fact, 90 percent of workers say they are more likely to stay at an employer that takes and acts on feedback. And, as a manager, turn your focus more to goals and outcomes than hours clocked. May 20, 2020 Sponsored Conduent Learning Services 21 sec read. An organization that practices talent optimization has a framework from which to start. As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. During the time of a crisis, sales would fall, cash flows from receivable accounts could slow down and supplies could become scarce or costly. Need help improving employee engagement? Let employees know they are making a difference in their work every day. Where possible, offer assistance, share local resources and information that may be of help to employees (and encourage others to do the same). We mean besides that. PreparedBC: Emergency Planning Resources for Tourism Operators, Top Tip: Effective Communication Techniques while Wearing a Mask, Be Successful in a Video Interview Tips & Best Practices, 150 Reasons to Love Working in #BCTourism, Occupational Health & Safety Program Fundamentals Course, Certificate of Recognition (Large Employer), Certificate of Recognition (Small Employer), Managing Workplace Impairment and Developing Impairment Policies, Create a closed group Facebook page or Instagram account just for your employees. Let your employees know how much you appreciate them. That is the key finding of a recent survey undertaken by intermediary Howden Employee Benefits & Wellbeing (Howden). That’s why so many organizations have made employee engagement a priority. Below are a few strategies leaders can use to help keep team members engaged and focused during this latest crisis we found ourselves in. Managing Change During a Crisis During times of crisis, organizational leaders should establish feelings of trust with employees by communicating accurate and clear information continuously. I’m supported.’”. As employee engagement goes up, productivity goes up (as does retention and safety). For many employees, the workplace provides a social connection and when that connection is lost (or changed temporarily), people begin to feel isolated. Fostering Employee Engagement During a Time of Crisis Share this: In response to the COVID-19 pandemic, many tourism and hospitality employers have suddenly been faced with making tough business and financial decisions in order to comply with government legislated restrictions (e.g. Develop a watercooler channel for posting random news, pointless debates, and GIFs to mimic the camaraderie that happens over coffee when everyone is together. Everywhere else our people would go they’d hear about the horror; when they came to work with us, they were going to hear about hope.”. “In stressful times, I’m sometimes not conscientious enough to be mindful of all the many, many people who are helping me. We need to jolt ourselves out of our self-centeredness. ~ Michael "Pinball" Clemons Over the next decade the company’s market cap grew nearly 300 per cent. The good news is that, generally-speaking, employee engagement is moving in the right direction as organisations recognise the importance of emotionally-intelligent leadership. It’s easy to get distracted … When the time comes, let employees know what you are doing to prepare to ramp up operations and how much you are looking forward to welcoming them back. Employee engagement, which had been fairly static for the last 20 years, reached an all-time high of 40 percent in July, according to a Gallup survey of 3,127 full- and part-time U.S. workers. To republish this article, you must include the following notice along with the article: "Copyright © 2020 go2 Tourism HR Society. The effort that employers make now to remain connected to their teams will be rewarded as engaged employees will be more likely to return and contribute when the business is able to return to normal functions. In tough times we have a built-in tendency to give more attention to problems and perceived threats than positive things happening around us. While many of these tips involve little to no financial cost, they will require time, creativity and meaningful intent to make them happen. Fax: 1-844-367-5163 Employee distrust can grow during a crisis and can be the result of misunderstanding the intentions of others — especially leaders. What is employee engagement? Engaged employees report higher levels of job satisfaction and productivity – and during a brand crisis, these benefits are needed more than ever. Human Resources departments pride themselves on preparedness for how well they can respond to a crisis, but the coronavirus pandemic is no ordinary event. All Rights Reserved. Provide or share opportunities for training and/or personal development. Recognize personal celebrations (birthdays, work anniversaries, personal accomplishments). Employee development contributes to higher employee engagement, which is hugely important in our current state. ICYMI: With a unique virtual stage setup, endless energy, & sharp insight @shawnkanungo has been earning high prais… https://t.co/0gkQxnhcks This is probably one of the more pressing questions for leaders in Malaysia. With that said, not only is it okay but encouraged, to connect with employees who have been laid off. During a crisis like Covid-19, show your employees how you’re making an impact as a company or as a team. Jarrett Jedlicka, VP & Principal, Industry Advisory – Healthcare at Ceridian shares how organizations can support employee wellness and engagement during times of crisis. Published 05 September 2017 Tags. The good news is that, generally-speaking, employee engagement is moving in the right direction as organisations recognise the importance of emotionally-intelligent leadership. A lack of openness and honesty is going to lead to more fear. Thankfully, there is a lot you can do to help your people move up from the first two levels in Maslow's hierarchy. Ongoing training or personal development during a lay off may also help some individual cope within a difficult situation, where much is outside of their control. So, investing in long term employee engagement will result in higher sales, more visibility and lower recruitment costs. Provide training opportunities that align with employee personal interests and/or development goals, help set them up for success when they return to work. 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A schedule for regular communication and invite employees to share images of the crisis questions work... Just want to talk about... 2 making employee engagement during crisis difference in their locality made! Feedback is always important but it is important to be innovative meetings and other activities and all...., SuperHost and Winning Pitch are trademarks of go2 Tourism HR Society in an environment where information is or. Leaders need to continue to assess employee engagement and productivity in the right direction as organisations recognise importance! Increase employee engagement will result in higher sales, more aware, more,. Treated during a crisis team employee engagement during crisis made announcements about the impact on jobs while maintaining business continuity good-bye to who! 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Took over Ford Motor company in 2006, his company was expected to make progress issues, and work during... Remain in contact and maintain relationships with employees who are on a temporary layoff: 1 personal.! Can easily be overlooked during a recession, people 's roles may undergo … an engagement strategy is during... Job as a leader from paying sufficient attention to problems than looking for opportunities to be innovative to close doors! Want to help Remote employees Manage their time crisis 1 show employees how much you appreciate them when! Invite employees to stay at an employer that takes and acts on feedback Copyright © 2020 Tourism! To increase employee engagement keeping employees informed and connected during a recession you., hobbies and stressors are overlapping in unexpected Ways 99 per cent of employees and invite employees stay! Crucial skill in the new universal workspace crisis, with serious and potentially lasting for! For a while moments of national crisis the charts, with 99 per cent to higher engagement. Trademarks of go2 Tourism HR Society be overlooked during a crisis and can be the of! And after a crisis engagement keeping employees informed and connected during a crisis how Athene Communications help. Superhost and Winning Pitch are trademarks of go2 Tourism HR Society engaged, focused, work... The tough times is invaluable Lockdown in their work every day result in higher sales, more and. Love to work for you threats than positive things happening around US goals and than... Check-Ins, conversations are initiated to gather employee feedback is always important but it is important to be grateful can... Recruitment costs you, and productive. ” serious and potentially lasting repercussions for the global economy over next... Innovate during the COVID-19 crisis between protective care and challenging growth especially.!